The Controller application provides a user interface for an authorized user to create and manage automated test scripts in the form of user tasks and user task checks. The authorized user specifies the destination instance for which the test should be run. The initiation of automated tests and the results are checked and made available in the controller application. When a test run is initiated by the controller application, it triggers the automated test performed by the AutomaticPro test engine. Before starting a trial, the authorized user defines the ServiceNow destination instance for which the tests should be run. The application controller must not be modified or supplemented by the customer under any circumstances. Customer will install all patches and updates provided by vendor within 30 days of vendor making them available. 16.